Privacy Policy

At Duckvacuum, we engineer high-performance portable vacuums with the same care we apply to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our brand.

We are committed to transparency about our data practices and compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and Utah Consumer Privacy Act (UCPA).

1. Information We Collect

Information You Provide Directly

When you interact with Duckvacuum, we may collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, and mailing address when you submit inquiries through our contact form or subscribe to our newsletter
• Communication Content: Questions, feedback, or other information you share when contacting our team about Duckvacuum products
• Newsletter Subscriptions: Email addresses and preferences when you sign up for updates about our handheld, compact, and Gold Edition vacuum cleaners

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website addresses, search terms used to find our site, and navigation patterns
• Location Data: General geographic location based on IP address (country, state, city level)
• Technical Data: Browser settings, screen resolution, time zone, and other technical specifications

Information from Third Parties

We may receive information about you from third-party sources, including:

• Amazon Associates Program: Anonymous aggregate data about product interest and referral traffic when you visit Amazon through our affiliate links
• Analytics Providers: Website usage statistics and demographic information from services like Google Analytics
• Marketing Partners: Data about your engagement with Duckvacuum content across other platforms

2. How We Use Your Information

Duckvacuum uses the information we collect for the following purposes:

Website Operation and Improvement

• Provide, maintain, and improve our website functionality
• Optimize user experience and website performance
• Troubleshoot technical issues and ensure website security
• Understand how visitors discover and navigate information about our cordless and compact vacuum cleaners

Communication and Customer Support

• Respond to inquiries about Duckvacuum products, features, and specifications
• Send transactional emails related to your requests or subscriptions
• Provide customer support regarding our handheld, car, and Gold Edition vacuum cleaners
• Communicate updates about Duckvacuum products and accessories

Marketing and Newsletters

• Send promotional emails about new Duckvacuum products, special offers, and company updates (with your consent)
• Deliver personalized content about vacuum cleaners and accessories that match your interests
• Inform you about product launches, filter replacements, and other relevant updates

Analytics and Research

• Analyze website traffic patterns and user behavior
• Understand product interest trends for our vacuum cleaner lineup
• Conduct market research to improve our product offerings and content
• Measure the effectiveness of our marketing campaigns

Legal Compliance and Protection

• Comply with applicable laws, regulations, and legal processes
• Protect the rights, property, and safety of Duckvacuum, our users, and others
• Enforce our Terms and Conditions and other policies
• Prevent fraud, security breaches, and other potentially illegal activities

3. Cookies and Tracking Technologies

Duckvacuum uses cookies and similar tracking technologies to enhance your browsing experience and collect information about website usage. Cookies are small text files stored on your device that help us remember your preferences and analyze site traffic.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies stored on your device
• Block all cookies from being set
• Block third-party cookies while allowing first-party cookies
• Receive notifications when cookies are being set
• Delete cookies automatically when you close your browser

Please note that blocking certain cookies may impact website functionality and your ability to access certain features or content about Duckvacuum products.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

4. Information Sharing and Disclosure

Duckvacuum does not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website, conducting business activities, and serving our customers. These providers include:

• Web Hosting Services: Companies that host our website infrastructure
• Email Service Providers: Platforms that manage our newsletter distribution and transactional emails
• Analytics Services: Tools like Google Analytics that help us understand website usage
• Customer Support Tools: Systems that help us respond to inquiries about Duckvacuum products
• Security Services: Providers that protect our website from cyber threats and unauthorized access

These service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Affiliate Partners

As participants in the Amazon Associates Program, we share anonymous referral data with Amazon when you click affiliate links to purchase Duckvacuum products. Amazon may collect information about your browsing and purchasing activity according to their own privacy policy. We do not share your personally identifiable information with Amazon through these affiliate relationships.

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions, Disclaimer, or other policies
• Protect the rights, property, or safety of Duckvacuum, our users, or the public
• Detect, prevent, or address fraud, security issues, or technical problems
• Respond to claims that content on our website violates third-party rights

Business Transfers

If Duckvacuum undergoes a business transition such as a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing for specific purposes.

5. Data Security

Duckvacuum implements reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
• Access Controls: We limit access to personal information to authorized personnel who need it to perform their job functions
• Secure Hosting: Our website is hosted on secure servers with industry-standard protections
• Regular Security Audits: We periodically review and update our security practices to address emerging threats
• Data Minimization: We collect only the information necessary for stated purposes and delete data when no longer needed
• Employee Training: Our team members receive training on data privacy and security best practices

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. Duckvacuum respects these rights and provides mechanisms for you to exercise them.

Rights for All Users

Regardless of your location, you have the right to:

• Access: Request confirmation of whether we process your personal information and obtain a copy of that information
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to certain legal exceptions
• Opt-Out: Unsubscribe from marketing emails using the link in each message or by contacting us
• Restrict Processing: Request that we limit how we use your personal information

Rights for European Union (GDPR) Residents

If you are located in the European Union or European Economic Area, you have additional rights under GDPR:

• Right to Access: Obtain confirmation that we process your data and receive a copy of your personal information
• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of processing in specific situations
• Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another controller
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing at any time where consent is the legal basis
• Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe we have violated your privacy rights

Rights for California (CCPA/CPRA) Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act and California Privacy Rights Act:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it
• Right to Know About Sales/Sharing: Request information about whether we sell or share your personal information and the categories of third parties involved
• Right to Opt-Out: Opt out of the sale or sharing of your personal information (Note: Duckvacuum does not sell personal information in the traditional sense, but affiliate links may constitute “sharing” under CPRA)
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit Use of Sensitive Personal Information: Request that we limit use of sensitive personal information to purposes necessary to provide requested services
• Right to Non-Discrimination: Receive equal service and pricing even if you exercise your privacy rights

Rights for Other U.S. State Residents

If you are a resident of Virginia, Colorado, Connecticut, or Utah, you have similar privacy rights under your state’s consumer data protection law:

• Virginia (VCDPA): Rights to access, correct, delete, obtain a copy of your data, and opt out of targeted advertising and sales
• Colorado (CPA): Rights to access, correct, delete, obtain a copy of your data, and opt out of targeted advertising and sales
• Connecticut (CTDPA): Rights to access, correct, delete, obtain a copy of your data, and opt out of targeted advertising and sales
• Utah (UCPA): Rights to access, delete, obtain a copy of your data, and opt out of targeted advertising and sales

How to Exercise Your Rights

To exercise any of these privacy rights, please contact us using one of the following methods:

• Email: Send your request to privacy@duckvacuum.org
• Contact Form: Submit a privacy request through our contact page
• Mail: Send a written request to the address listed in the Contact Us section below

Response Time: We will respond to verified requests within the timeframes required by applicable law, typically within 30-45 days depending on your location. If we need additional time, we will notify you of the reason and extension period.

Authorized Agents: You may designate an authorized agent to make privacy requests on your behalf. The authorized agent must provide proof of authorization, and we may require you to verify your identity directly with us.

7. Children’s Privacy

Duckvacuum’s website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. Our vacuum cleaner products and website content are designed for adult consumers and household decision-makers.

If we become aware that we have inadvertently collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe we may have collected information from your child, please contact us immediately at privacy@duckvacuum.org.

We comply with the Children’s Online Privacy Protection Act (COPPA) and do not:

• Knowingly collect, use, or disclose personal information from children under 13
• Allow children to create accounts or submit forms on our website
• Display advertising targeted to children
• Use persistent identifiers to track children across websites

8. Third-Party Links and Services

Our website contains links to third-party websites, including Amazon.com where Duckvacuum products are available for purchase. When you click these links, you leave our website and are subject to the privacy policies and terms of those third-party sites.

Duckvacuum is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read the privacy policies of any website you visit, particularly before providing personal information.

Amazon Associates: As participants in the Amazon Associates Program, we include affiliate links to Duckvacuum products on Amazon. When you click these links, Amazon may collect information about your browsing and purchasing activity according to their privacy policy. We receive anonymous aggregate data about referrals but do not have access to your personal Amazon account information or purchase details.

Social Media Platforms: We may link to or integrate with social media platforms. These platforms operate independently and have their own privacy policies governing how they collect and use your information.

9. Data Retention

Duckvacuum retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Our retention periods vary based on the type of information and how we use it.

Retention Criteria

We determine appropriate retention periods based on:

• Purpose: How long we need the information to provide services or fulfill the purpose for which it was collected
• Legal Requirements: Whether laws, regulations, or contractual obligations require us to retain information for specific periods
• Business Needs: Whether the information is necessary for legitimate business purposes such as fraud prevention or defending legal claims
• User Preferences: Your choices regarding data retention, such as subscription preferences or account settings

Specific Retention Periods

• Contact Form Inquiries: Retained for up to 3 years to maintain customer service records and respond to follow-up questions
• Newsletter Subscriptions: Maintained until you unsubscribe or request deletion
• Website Analytics Data: Stored in anonymized or aggregated form for up to 26 months through Google Analytics
• Cookie Data: Varies by cookie type; essential cookies expire at session end, while analytics cookies may persist for up to 2 years
• Legal and Compliance Records: Retained as required by applicable laws, typically 3-7 years depending on jurisdiction

When personal information is no longer needed, we securely delete or anonymize it using industry-standard data destruction methods.

10. International Data Transfers

Duckvacuum operates from the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

The United States may have data protection laws that differ from those in your country of residence. By using our website and providing personal information, you consent to the transfer of your information to the United States and acknowledge that U.S. law will govern the processing of your data.

Protections for International Transfers

When we transfer personal information internationally, we implement appropriate safeguards to protect your data, including:

• Contractual agreements with service providers requiring them to protect your information
• Compliance with applicable international data transfer regulations
• Technical and organizational security measures to protect data during transfer and storage
• Regular assessments of third-party data protection practices

For European Union residents, we ensure that international data transfers comply with GDPR requirements through appropriate transfer mechanisms and safeguards.

11. Email Communications

Duckvacuum may send you email communications for various purposes. We respect your inbox and provide clear options to manage your email preferences.

Types of Emails We Send

Transactional Emails: Messages related to your specific requests, such as contact form confirmations or responses to inquiries about Duckvacuum products. You cannot opt out of these essential communications.

Newsletter and Marketing Emails: Promotional messages about new Duckvacuum vacuum cleaners, Gold Edition launches, filter replacements, special offers, and company updates. These emails are sent only with your consent.

Product Updates: Information about improvements to existing Duckvacuum products, new features, or important notices about vacuum cleaner maintenance and care.

How to Unsubscribe

You can opt out of marketing and newsletter emails at any time through:

• Unsubscribe Link: Click the “Unsubscribe” link at the bottom of any marketing email
• Email Preferences: Send a request to unsubscribe@duckvacuum.org with your email address
• Contact Us: Submit an opt-out request through our contact page

We will process unsubscribe requests promptly, typically within 10 business days. Please note that even after unsubscribing from marketing emails, you may still receive transactional emails related to your specific inquiries or requests.

12. Do Not Track Signals

Some web browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals.

At this time, our website does not respond to DNT signals from browsers. We continue to monitor developments in DNT technology and industry standards. If a DNT standard is established that we must follow, we will update this Privacy Policy accordingly and provide information about our DNT response practices.

Regardless of DNT settings, you can manage cookies and tracking technologies through your browser settings as described in the Cookies and Tracking Technologies section of this policy. You also have the right to opt out of certain data collection and use practices as outlined in the Your Privacy Rights section.

13. Changes to This Privacy Policy

Duckvacuum reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. We are committed to transparency about any changes that affect how we handle your personal information.

How We Notify You of Changes

When we make changes to this Privacy Policy:

• Last Updated Date: We will revise the “Last Updated” date at the top of this policy
• Material Changes: For significant changes that materially affect your rights or how we use your information, we will provide prominent notice on our website homepage and may send email notifications to registered users
• Minor Updates: For non-material changes such as clarifications or administrative updates, we will update the policy without additional notice beyond the revised date

Your Continued Use

Your continued use of our website after we post changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised policy, please discontinue use of our website and contact us to exercise your data rights.

We encourage you to review this Privacy Policy periodically to stay informed about how Duckvacuum protects your personal information and respects your privacy rights.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, Duckvacuum is here to help. Our team is committed to addressing your privacy inquiries promptly and transparently.

Privacy Inquiries

For privacy-related questions or to exercise your data rights, please contact us at:

Email: privacy@duckvacuum.org
General Contact: hello@duckvacuum.org

Mailing Address:
Duckvacuum
3847 Innovation Boulevard
Suite 320
Austin, TX 78731
United States

Response Time

We strive to respond to all privacy inquiries within 10 business days. For formal data rights requests (access, deletion, correction), we will respond within the timeframes required by applicable law, typically 30-45 days depending on your location and the complexity of your request.

Additional Resources

For general information about Duckvacuum products, specifications, or purchasing:

• Visit our Contact Page to submit an inquiry
• Browse our Homepage to explore our full lineup of handheld, compact, cordless, car, and Gold Edition vacuum cleaners
• Review our Disclaimer and Terms and Conditions for additional legal information